Grievance:

While the Central Coast Chapter of CAMFT makes every effort to assure fair treatment for all participants and attempts to anticipate problems, there may be occasional issues with regard to presentations/workshops which will require intervention and/or action on the part of the board. This procedural description serves as a guideline for handling such grievances.

When a participant files a grievance and expects action on the complaint, the following actions will be taken:

1. The participant(s) will be asked to put concerns in writing (this can be in electronic form, such as an email).
2. If the grievance concerns a presenter, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put their comments in written format. The Board will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
3. If the grievance concerns a presentation/workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the Board will mediate and will be the final arbitrator. If the participant requests action, the Board will:

• provide a credit for a subsequent presentation/workshop or
• provide a partial or full refund of the presentation/workshop fee

Refund policy: registrants must cancel their registration within 10 days of the event to receive a refund minus a $5 administrative fee.  Exceptions can be made for 48-hour notices in case of an emergency.  If you need to cancel, please contact Event Chair, Kim Richards: richardskimlmft@gmail.com. 

Special Accommodations
If you require a reasonable accommodation in order to participate in any of our events, please contact Event Chair Kim Richards within 10 days of the upcoming event at 805.458.8063 or email Kim Richards at richardskimlmft@gmail.com.